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Terms of Service

Last updated: March 2026

These Terms of Service ("Terms") govern your use of the Complaiance platform ("Service") operated by CDS (Custom Development Solutions) Ltd ("we", "us", "our"), a company registered in England and Wales.

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. About the Service

Complaiance is an online platform that helps UK small and medium-sized businesses manage HR compliance. The Service includes:

  • Generation of HR policy documents, employment contracts, and employment letters
  • An AI-powered HR assistant that provides employment law guidance
  • Employment law guides and resources
  • A legislation tracker showing upcoming changes to UK employment law

Important: The Service provides general HR guidance and document templates. It does not provide legal advice. See Section 10 (Disclaimer — Not Legal Advice) for details.

2. Eligibility and Account Registration

To use the Service, you must:

  • Be at least 18 years old
  • Be authorised to act on behalf of the business you register
  • Provide accurate and complete information when creating your account
  • Be based in or operating a business in the United Kingdom

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at support@complaiance.co.uk if you become aware of any unauthorised use.

3. Subscription and Payment

Pricing

The Service is offered on two plans: a monthly subscription at £60 per month, and an annual plan at £360 for 13 months of access (inclusive of VAT where applicable). Current prices are displayed on our website at the time of purchase.

We may change our pricing with at least 30 days' written notice. If you do not agree to the new price, you may cancel your subscription before the new price takes effect.

Free Trial

We offer a 14-day free trial. No payment information is required to start the trial. At the end of the trial, you must subscribe to continue using the Service. If you do not subscribe, your access will be limited but your data will be retained for 30 days in case you choose to subscribe.

Billing

Subscription fees are billed monthly in advance. Payment is processed by Stripe. You authorise us to charge your chosen payment method on each billing date.

Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You will retain access to the Service until the end of the period you have already paid for.

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel within 14 days of subscribing for any reason and receive a full refund, provided you have not used the Service to generate documents during that period. If you have used the Service during the 14-day period, you acknowledge that the digital content has been supplied and your right to a full refund may be reduced proportionally.

Refunds

Other than the 14-day cooling-off period described above, subscription fees are non-refundable. We do not provide refunds for partial months of service or for months where you did not use the Service.

4. What You Can Do with the Service (Licence)

We grant you a limited, non-exclusive, non-transferable licence to access and use the Service for your business's internal HR compliance purposes for the duration of your subscription.

You may:

  • Generate documents for your own business use
  • Download and distribute generated documents within your organisation
  • Use the AI assistant for HR guidance related to your business

You may not:

  • Resell, sublicense, or redistribute the Service or generated content to third parties
  • Use the Service to provide HR consultancy services to other businesses (unless you have a separate agreement with us)
  • Reverse engineer, decompile, or attempt to extract the source code of the Service
  • Use automated tools (bots, scrapers) to access the Service
  • Interfere with or disrupt the integrity or performance of the Service

5. Your Data and Generated Documents

Your data

You retain ownership of all data you input into the Service (company information, employee details, chat messages). We process this data solely to provide the Service. See our Privacy Policy for full details.

Generated documents

Documents generated by the Service (policies, contracts, letters) are yours to use for your business. You may edit, distribute, and store them as you see fit.

However, the underlying templates, AI models, and platform logic used to generate those documents remain our intellectual property. You may not extract, copy, or reverse-engineer the template structures or generation logic.

Data export

You may export your generated documents at any time by downloading them from the Service. If you cancel your subscription, we recommend downloading all documents before your access ends.

Data deletion

Upon request, we will delete your account and all associated data within 30 days, subject to any legal retention requirements (see Privacy Policy, Section 5).

6. AI HR Assistant

The AI HR assistant is powered by third-party AI technology (Anthropic Claude API). When you use the assistant:

  • Your questions and company context are processed by the AI to generate responses
  • Responses are based on UK employment law as understood by the AI, supplemented by our curated knowledge base
  • Responses may include citations to specific legislation, but should be verified independently for critical decisions
  • The AI may occasionally produce inaccurate or outdated information

The AI assistant is a guidance tool, not a legal advisor. See Section 10 for the full disclaimer.

7. Acceptable Use

You agree not to use the Service to:

  • Upload, transmit, or generate content that is unlawful, harmful, threatening, abusive, defamatory, or discriminatory
  • Attempt to gain unauthorised access to other users' accounts or data
  • Transmit viruses, malware, or other harmful code
  • Violate any applicable law or regulation
  • Use the Service in any way that could damage, disable, or impair the Service

We reserve the right to suspend or terminate your account if you breach these terms.

8. Service Availability and Support

Availability

We aim to keep the Service available 24/7, but we do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We will endeavour to give reasonable advance notice of planned maintenance where possible.

Support

Support is available by email at support@complaiance.co.uk during UK business hours (Monday to Friday, 9am to 5pm GMT/BST, excluding bank holidays). We aim to respond to support enquiries within one working day.

9. Limitation of Liability

To the fullest extent permitted by law:

  • Our total liability to you for any claims arising from or related to the Service is limited to the amount you have paid us in subscription fees in the 12 months preceding the claim.
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business, or goodwill.
  • We are not liable for any loss or damage arising from your reliance on the content generated by the Service, including AI assistant responses, policy documents, contracts, or letters.
  • We are not liable for any employment tribunal claim, regulatory fine, or legal proceeding that arises from your use of documents or guidance generated by the Service.

Nothing in these Terms excludes or limits our liability for:

  • Death or personal injury caused by our negligence
  • Fraud or fraudulent misrepresentation
  • Any liability that cannot be excluded or limited under applicable law, including under the Consumer Rights Act 2015

Consumer Rights Act 2015

If you are a consumer, the Service is provided with reasonable care and skill as required by the Consumer Rights Act 2015. If the Service does not meet this standard, you may be entitled to a remedy, including a repeat performance of the service or a price reduction.

10. Disclaimer — Not Legal Advice

The Service does not provide legal advice. The documents, AI assistant responses, law guides, and other content generated or provided by the Service are for general informational purposes only.

While we make reasonable efforts to ensure that content reflects current UK employment law (including changes under the Employment Rights Act 2025), we do not warrant that it is complete, accurate, or suitable for your specific circumstances.

You should:

  • Review all generated documents before using them in your business
  • Seek advice from a qualified UK employment solicitor for complex or high-risk situations (including but not limited to: employment tribunal claims, TUPE transfers, executive terminations, collective redundancies, and discrimination claims)
  • Not rely solely on AI assistant responses for critical business decisions

The legal reviewer process we follow for our template content does not extend to documents you have customised using the questionnaire fields. Once you modify or customise a generated document, the responsibility for its accuracy rests with you.

11. Intellectual Property

All intellectual property rights in the Service — including the platform code, template structures, AI prompts, generation logic, design, and branding — are owned by or licensed to CDS (Custom Development Solutions) Ltd.

"Complaiance" is a trademark of CDS (Custom Development Solutions) Ltd.

You may not copy, modify, distribute, or create derivative works based on the Service or its underlying technology without our prior written consent.

12. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by a prominent notice on the platform at least 30 days before the changes take effect.

Your continued use of the Service after the changes take effect constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must cancel your subscription before they take effect.

13. Suspension and Termination

By you

You may cancel your subscription and close your account at any time from your account settings.

By us

We may suspend or terminate your access to the Service immediately if:

  • You breach these Terms
  • You fail to pay subscription fees when due
  • We are required to do so by law
  • We reasonably believe your use of the Service poses a risk to the Service, other users, or third parties

If we terminate your account for breach, you will not be entitled to a refund of any prepaid fees.

If we discontinue the Service entirely, we will give you at least 90 days' notice and a pro-rata refund of any prepaid fees.

14. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you also have the right to bring proceedings in the courts of the country where you live.

15. General

  • Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.
  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
  • Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
  • Assignment: We may assign our rights and obligations under these Terms to another party (for example, in connection with a merger or acquisition). You may not assign your rights without our prior written consent.

16. Contact Us

If you have questions about these Terms:

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